Sure, we could go on about our good looks, but we're more than just a pretty face. Voice is where our brand personality gets to shine.
A brand’s relationships are shaped by the way it speaks. We want people — pros and customers each in their own way — to read and sense the real person on the other end of those words. Not many brands can pull it off. But we do, and it sets us apart. In combination, the following attributes make Thumbtack’s voice what it is.
In other words: unexpected, a relief, relatable, no BS.
Roofs leak. Carpets stain. Dogs eat your couch. Sometimes it just feels like one thing after another. The best way to keep things in perspective is to surround yourself with people who get it. We help you face the dirty, messy, leaky challenges of everyday life and even make you laugh about it sometimes. Isn’t that refreshing?
In other words: straightforward, grounded, self-aware.
We inspire you to try new things that are actually achievable. Taking a lesson. Going for that new customer. Getting out of your own way. We tell it like it is and show pros and customers how they really are — no retouching, no sugarcoating. They’re real, wonderful, multi-faceted humans, just like yourself. And so are we.
In other words: glad to be of help, trusted, reassuring.
We’re like your favorite neighbor: here when you need us to help with whatever comes up. We aren’t all up in your business — or telling you how to run one. We’re attentive, supportive and happy to give guidance when you want it.
What our voice is and isn’t
Here when you need us, not all up in your business.
Self-aware, not into ourselves.
A coach, not a cheerleader.
A relatable human, not a robot posing as human.
Inspiring, not lofty.
A knowing smile, not a belly laugh.
Customers use Thumbtack to manage their to-do lists and get things done. Pros, on the other hand, use it to find jobs and grow their business. We adopt different tones to better connect with each audience and help them reach their goals.
Punctuation. Capitalization. Point of view. Yep, you haven’t had this much fun since grade school. Let’s get grammatical.
Putting it all together
Voice is our personality. It’s how we sound all the time. Tone is how we speak. It changes depending on who we’re talking to.